Cloud PBX Solution and Call Centre

Compudynamics South Africa are delighted to deliver to the SME market a Cloud PBX Solution and Call Centre (switchboard and call centre technology), that previously only accessible to those company’s with the big budgets.

This solution puts you firmly in the driving seat with vital Information always available at a ‘Glance’

Download our brochures below

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Some of Cloud PBX Solution and Call Centre benefits

Free hardware
Priced per extension (Unlimited calls package also available)
We use your existing fibre and network infrastructure, port your numbers
No more Telkom lines.
Interbranch calls FREE. All your branches are linked via the cloud, Durban, Cape Town, other staff are now just an extension
Port from Telkom/ any other carrier
Numbers available for any code in South Africa
We can setup auto attendants call queues, Music on hold, Dialing restrictions, Hunt Lists, Ring Groups, Virtual conference rooms, Caller ID, Group Call Pickup, Voicemail greeting, other)
Advanced reporting on call stats and data
Up to 50% savings on your Telkom spend
Call Rates (MTN/Vodacom/8ta/ Cell C – 0.79 , Landlines 0.77, Other Voip 0.49
Within 5 years most phone systems will be cloud based, we have a proven system used by 20 000 users every day

Cloud PBX and Call Centre Features

Hunt Lists
Ring Groups
Feature Codes
Music on Hold
Virtual Conference Rooms
Caller ID
Call Waiting
Call Transfers
Call Park
Call Forwarding
Call Screening
Call Blocking
Group call pickup
Personal Voicemail greetings
Voicemail to Email or Message Box

Cloud PBX Solution and Call Centre – Management and Reporting

Easy Online Administration
Outboud call activity tracking – from extension, date, time, dialed number, status and (export to csv optional)
Inboud call activity tracking – from number, date, time, duration, status and dialed.
Inboud call analysis – Incoming callers, volume of calls by days of the week, volume of calls by hours of the day and calls received by dialled DID.
Real time current call status – active calls
Real time extension status – registration status, public ID, in use, ringing, idle – (more detail)

Cloud PBX Solution and Call Centre – Abuse and Toll fraud Prevention

Extension Security
Dialing Restrictions
Outboud White Listings
Outboud Black Listings
International Country Listings – Allow / Disallow
Toll Fraud Prevention Measures

Wherever you are in the world these days, to remail at your competitive edge, your customer expect you to be contactable, responsive and capable of delivering you best levels of service.

With our industry leading Hosted Telephone System (iPBX) you get a wide variety of reporting as standard in order for you to effectively manage your business and cash flows. All data is also downloadable in raw format for detailed analysis.

Cloud PBX Solution and Call Centre For more information on Cloud PBX, Cloud Hosted Servers, Hosted Exchange, Office365, Cloud backups or other cloud solutions