Switch to CLOUD PBX and save up on your Telecom spend
Cloud PBX saves on Telephone costs, we at Compudynamics in partnership offer a cloud PBX solution for Small, Medium and Large enterprises.
Below a list of some of the features available on the cloud PBX solution.
- Analyse your data
- The TMS not only helps control and track your system’s
activity, it helps you analyse it too. Incoming and outgoing
call trends and costs, agent performance, and detailed
customer experience information is all at the tip of your
fingers.
- The TMS not only helps control and track your system’s
- Free hardware,
- We use your existing network infrastructure
- No more fixed lines
- All your branches are linked via the cloud, different location staff are now just an extension.
- No charges for interbranch calls, all on Net
- Know your account status anywhere, anytime
- Within 5 years most phone systems will be cloud based, we have a proven system used by 20 000 users every day
- Know your account status anywhere, anytime
- Keep your number
- With geographic landline number porting, you can keep your number no matter what service provider you use
- Automate with ease
- Personalise by choice, not necessity
- “company name” is nearly infinitely customisable, with
the TMS giving you complete control over your system’s
functionality and personalisation. We’ve made sure it all
works perfectly straight out the box, so you’ll never
have to customise anything you don’t want to.
- “company name” is nearly infinitely customisable, with
- Monitor the health of your system
- View the status and activity of every extension in your
entire system in an instant. A quick glance at the
extension monitor and you’ll know exactly who’s online,
offline, on hold or away.
- View the status and activity of every extension in your
- Optimise your queues
- Keep an eye on call loads, waiting times and agent
responses, and add or remove extensions at any time to keep
things flowing smoothly.
- Keep an eye on call loads, waiting times and agent
- Call Agent Management
- Have the ability to them to busy queues, remove them from
quiet ones, or pause for specified reasons like tea breaks.
They’ll be able to check on the status of their queues at any
time and make sure they’re active when and where they’re
needed.
- Have the ability to them to busy queues, remove them from
- Restrict dialling to prevent abuse
- Prevent unauthorised phone calls by restricting the type of
number each user or extension can dial. Block international,
long distance or cell phone calls, or restrain certain
extensions or internal numbers only.
- Prevent unauthorised phone calls by restricting the type of
- Pin-activated dialing
- Keep accurate records of exactly who’s calling who, no matter
which extension they use. By entering a unique user pin code
before dialling, every call is assigned to an individual, and
accountability is unquestionable.
- Keep accurate records of exactly who’s calling who, no matter
- Record, store, manage and verify calls
- Record calls from any extension, to be stored in the cloud as
long as you need them. Recordings are backed up and their
authenticity verified, keeping them 100% safe and admissible
in court. You can also flag recordings for attention and tag
them with written notes, making the, useful training and
quality-control tools as well.
- Record calls from any extension, to be stored in the cloud as
- Create your own Digital Receptionist
- Set up as many interactive voice response menus as you
like. You can record your own messages, and choose your
own handling. Our digital receptionist answers perfectly,
every time.
- Set up as many interactive voice response menus as you
- Create hunt lists that span branches or even
cities- Our hunt lists can scan your entire network, across branches
and even cities, to find available agent to answer an incoming
call. Both landlines and cell phones can be added to hunt lists,
so you can take your office with you, wherever you go.
- Our hunt lists can scan your entire network, across branches
- Tag incoming calls for hassle-free PBX sharing
- By tagging incoming calls according to the number they
dialled, you’ll always know who they’re calling for, even if you
share your PBX with another office.
- By tagging incoming calls according to the number they
- Streamline night and day call-handling
- Activate night-time call handling manually as you leave the
office, or set your system to swap between night and day
automatically at specific hours. Each phone number you have
can be set individually to be manually activated or time based.
- Activate night-time call handling manually as you leave the
- Extend your voicemail functionality
- Give your customers the choice to opt out of a queue at any
point in favour of leaving a voicemail. Every extension has its
own voicemail box, which can be personalised with a unique
greeting. Voicemail can be checked telephonically, or
delivered as a sound clip to your email inbox.
- Give your customers the choice to opt out of a queue at any
- Personalise by choice, not necessity
- You’ll never have to customise anything you don’t want to,
but if you do like to put own stamp on things, we’ve given
you all the tools you can dream of, and made them easy as
pie to use.
- You’ll never have to customise anything you don’t want to,
- Analyse – Our built-in TMS provides extra insight at no extra cost
- See who your staff are calling
- Outgoing call logs show exactly which extension dialled which
number, at what time of day. The call recipients are listed by
number, or name if they’re in your address book. You’ll be able to
see not just the busiest extensions, but also the most frequently
dialled numbers.
- Outgoing call logs show exactly which extension dialled which
- See who’s been calling you
- Incoming call logs show the caller ID of the person who has
phoned you, as well as which of your numbers they chose to dial.
This not only shows your most popular point of contact, but can
also highlight problem clients who might need extra attention.
- Incoming call logs show the caller ID of the person who has
- Assess your call costs
- Outgoing call costs can be viewed by extension, or group of
extensions, so you’ll be able to tell exactly which users and
departments are costing you the most. You can even export
the data into your own spread-sheets, giving you the
flexibility to use the information any way you like.
- Outgoing call costs can be viewed by extension, or group of
- Predict peak activity periods
- With detailed records of incoming call volumes every day of
the week and hour of the day, you can effectively predict
your busiest times, making sure you have all hands on deck
for peak periods, and aren’t over-staffed when it’s quiet.
- With detailed records of incoming call volumes every day of
- Know the status of your call queues
- With Euphoria’s call queue analytics, you can see all the
performance details of your queues, including wait times,
response times, queue lengths and peak activity periods.
Updated in real-time, this can be invaluable in terms of
optimising operations and heading off problems before they
reach critical points.
- With Euphoria’s call queue analytics, you can see all the
- Assess the performance of your agents
- The TMS provides detailed reports on the
activity of each extension assigned to a queue, throughout
the day. View the number of calls received versus the
number of calls answered, as well as average call lengths
and total call times. It’s a great tool for assessing
productivity and encouraging a healthy work ethic.
- The TMS provides detailed reports on the
- See the exact experience each caller has
- Route logs trace incoming calls as they run through your
system, recording everything from the number the caller
initially dialled, to their wait times, transfers, and
conversation lengths. You can even see who put down the
phone at the end of the call. There’s never been an easier
way to pinpoint bottlenecks in your system, or frustrations
your clients may face.
- Route logs trace incoming calls as they run through your
- Analyse your data
- The TMS not only helps control and track your system’s
activity, it helps you analyse it too. Incoming and outgoing
call trends and costs, agent performance, and detailed
customer experience information is all at the tip of your
fingers.
- The TMS not only helps control and track your system’s
For more information on cloud pbx and VoIp solutions, Contact us on 011 452 0022 / 4090 or email us cloud@compudynamics.co.za
We happy to discuss and show how the system can help you and your business.
CompuDynamics South Africa is a BEE level 1 Enterprise. We tailor make our solutions to fit the business needs of our customers. We believe our clients can benefit from our ability to be open to partnerships with other service providers and work together to deliver the perfect solution.