PABX and Call Centre Solution

Compudynamics  partners with Panasonic to offer PABX and Call Centre Solutions.

The Panasonic KX-NS500 Smart Hybrid PBX is a cost effective legacy and IP
communication system for small and medium sized companies that can be
flexibly configured and expanded according to the your needs.

PABX and Call Centre Solutions

PABX and Call Centre Solutions

The KX-NS500 has advanced features and starts from 6 analogue trunks
and 18 extensions, up to 288 extensions with an Expansion Unit.
KX-NS500 is also a unified communication system which has rich IP features
such as mobile linking, integrated voice mail and e-mail, instant messaging
(chat), and presence information.
It can also use built-in applications such as a call centre solution, mobile
solution, and voice mail system to provide more efficient work and increased
customer satisfaction.

The Panasonic KX-NS Series Offers Call Centre Solutions that Meet Customer Needs.
Queue Announce & Voice Message
The Queue Announce function makes it possible to automatically respond to customer phone calls. Customers can decide whether to stay on the queue or leave a message and hang up.

Easy Setup Call Centre
Automatic Call Record for Supervisor
Customer conversations can be automatically recorded into the system, and the recorded data can also be listened to by the Supervisor. This allows Supervisor check the content of the conversation at a later time.
* The capacity for recorded voice data varies depending on the memory card

Recorded Voice Data Backup
The recorded voice data can be saved to USB memory or an external server, and played using backup recording viewer software at any time. The data can be used to understand problems or opportunities relating to customer service.
Windows Media Player, etc.
Monitoring Calls & Call History Reports

The Supervisor can monitor the live status of calls and Agents and output Group and Agent based statistic reports to a PC screen, and also export raw data to a CSV file. This allows the Supervisor to understand on-site problems and improve the call centre.

Search & Play
NAS Server
Stay or Leave a Message
“Four other people are waiting to connect”
“And your estimated wait time is around 10 minutes.” …..
Backup
Recording Data
Monitoring Calls

Backup Recording viewer
Automatic Call Record
The Supervisor can listen-in on the Agents’ conversation to check for
problems in their responses, and take over when it is determined that
the subject of the conversation is too difficult for the Agent to handle.
This provides customers with more satisfactory service.

PABX and Call Centre Solutions

PABX and Call Centre Solutions

For more information please contact us or find more read at www.pansmart.co.za