Cloud PBX Solution and Call Centre
Compudynamics South Africa are delighted to deliver to the SME market a Cloud PBX Solution and Call Centre (switchboard and call centre technology), that previously only accessible to those company’s with the big budgets.
This solution puts you firmly in the driving seat with vital Information always available at a ‘Glance’
Some of Cloud PBX Solution and Call Centre benefits
- Free hardware
- Priced per extension (Unlimited calls package also available)
- We use your existing fibre and network infrastructure, port your numbers
- No more Telkom lines.
- Interbranch calls FREE. All your branches are linked via the cloud, Durban, Cape Town, other staff are now just an extension
- Port from Telkom/ any other carrier
- Numbers available for any code in South Africa
- We can setup auto attendants call queues, Music on hold, Dialing restrictions, Hunt Lists, Ring Groups, Virtual conference rooms, Caller ID, Group Call Pickup, Voicemail greeting, other)
- Advanced reporting on call stats and data
- Up to 50% savings on your Telkom spend
- Call Rates (MTN/Vodacom/8ta/ Cell C – 0.79 , Landlines 0.77, Other Voip 0.49
- Within 5 years most phone systems will be cloud based, we have a proven system used by 20 000 users every day
Cloud PBX and Call Centre Features
- Hunt Lists
- Ring Groups
- Feature Codes
- Music on Hold
- Virtual Conference Rooms
- Caller ID
- Call Waiting
- Call Transfers
- Call Park
- Call Forwarding
- Call Screening
- Call Blocking
- Group call pickup
- Personal Voicemail greetings
- Voicemail to Email or Message Box
Cloud PBX Solution and Call Centre – Management and Reporting
- Easy Online Administration
- Outboud call activity tracking – from extension, date, time, dialed number, status and (export to csv optional)
- Inboud call activity tracking – from number, date, time, duration, status and dialed.
- Inboud call analysis – Incoming callers, volume of calls by days of the week, volume of calls by hours of the day and calls received by dialled DID.
- Real time current call status – active calls
- Real time extension status – registration status, public ID, in use, ringing, idle – (more detail)
Cloud PBX Solution and Call Centre – Abuse and Toll fraud Prevention
- Extension Security
- Dialing Restrictions
- Outboud White Listings
- Outboud Black Listings
- International Country Listings – Allow / Disallow
- Toll Fraud Prevention Measures
Wherever you are in the world these days, to remail at your competitive edge, your customer expect you to be contactable, responsive and capable of delivering you best levels of service.
With our industry leading Hosted Telephone System (iPBX) you get a wide variety of reporting as standard in order for you to effectively manage your business and cash flows. All data is also downloadable in raw format for detailed analysis.
For more information on Cloud PBX, Cloud Hosted Servers, Hosted Exchange, Office365, Cloud backups or other cloud solutions
contact us on 011 452 0022 / 082 454 0258
These costs were valid at the time of the page published (Nov 2017) and may have changed. For an update quote please contact us.